PRIVACY POLICY - BONFIGLIOLI TRANSMISSIONS LTD. (INDIA)

INFORMATION ON THE PROTECTION OF PERSONAL DATA (PRIVACY POLICY) CLIENTS / SOFTWARE USERS

ABOUT US

This Privacy Policy (“Policy”) sets out the manner in which Bonfiglioli Transmissions Ltd., having its registered office at AC7 – AC11, SIDCO Industrial Estate, Thirumudivakkam, Kancheepuram, Tamil Nadu, India – 600132, (hereinafter referred to as the “Company” or “We”), collects, processes, stores, uses, discloses and otherwise handles personal data of individuals interacting with the Company through its website or in connection with its business operations.

The Company accords utmost importance to the confidentiality, integrity, and security of personal data and is committed to ensuring compliance with the Digital Personal Data Protection Act, 2023 (“DPDPA”), and all other applicable laws in India.
 

1. DATA CONTROLLER

For the purposes of this Policy, the Company shall be deemed to be the Data Fiduciary, responsible for determining the purpose and means of processing personal data collected through the Company’s website and related services.

2. CATEGORIES OF PERSONAL DATA COLLECTED

Depending on the nature of your interaction with the Company, we may collect the following categories of personal data (“Personal Data”):

2.1 Identity and Contact Information

  • Full Name
  • Residential or Business Address
  • Telephone Number / Mobile Number
  • Email Address
  • Company Name
  • Designation or Job Title.

2.2 Website Usage and Technical Data

  • IP Address, device identifiers
  • Browsing patterns and interactions with our website
  • Log files, cookies, and similar tracking technologies
  • Preferences relating to the use of digital content

No sensitive personal data is intentionally collected unless explicitly required and consented to.


3. MODES OF COLLECTION OF PERSONAL DATA

The Company may collect Personal Data through the following means:

  • When you access, browse, register, or use functionalities on the Company’s website
  • When you contact the Company for aftersales support, technical assistance, or product information
  • When you download catalogues, manuals, or technical documentation
  • When you participate in surveys, marketing campaigns, promotions, or events
  • When you submit Personal Data voluntarily for business engagement

Where Personal Data of another person is provided, you represent and warrant that the concerned individual has been informed of this Policy.

4. LEGAL BASIS AND PURPOSES OF PROCESSING PERSONAL DATA

Processing of Personal Data shall be undertaken only for lawful purposes under the DPDPA, including the following:

4.1 Operational Management and Website Access

To enable seamless engagement with the Company’s website and online services, including:

  • Access to user-specific areas
  • Downloading of service and product documentation
  • Submission and tracking of aftersales or technical support requests

Legal Basis: Performance of a contractual obligation or steps undertaken at your request.
Mandatory Nature: Failure to provide data may restrict access to certain services.

4.2 Compliance with Legal and Regulatory Obligations

To comply with obligations under applicable laws, governmental directives, judicial orders, or requests from regulatory authorities.

Legal Basis: Statutory and regulatory compliance.

4.3 Marketing and Promotional Communications

With your explicit consent, the Company may process Personal Data for:

  • Dissemination of newsletters, offers, and updates
  • Invitations to seminars, trade fairs, or events
  • Product and service announcements

Legal Basis: Consent under the DPDPA.

You may withdraw consent at any time without affecting your existing relationship with the Company.

5. DATA SECURITY AND PROTECTION MEASURES

The Company employs appropriate technical, organisational, physical, and administrative safeguards designed to protect Personal Data against unauthorised access, loss, misuse, alteration, or disclosure.

Such measures include secure servers, controlled access, encryption protocols (where applicable), and contractual protections with third-party service providers.

6. RETENTION OF PERSONAL DATA

Personal Data shall be retained only for the duration necessary to fulfil the purposes for which it was collected or as required under applicable law.

Illustrative retention periods include:

  • Contractual or transactional data: Contract period + up to 10 years (for accounting, audit, and compliance purposes)
  • Website usage and operational data: Duration of service usage, not exceeding 10 years
  • Marketing data: Until withdrawal of consent or 24 months from the last interaction
  • Dispute-related data: Until expiry of the applicable limitation period

Once the relevant purpose is fulfilled, Personal Data shall be securely deleted, anonymised, or archived as legally permissible.

7. DISCLOSURE AND SHARING OF PERSONAL DATA

Personal Data may be disclosed strictly on a need-to-know basis to the following categories of recipients:

  • Employees and authorised personnel of the Company
  • Third-party service providers engaged for IT, marketing, logistics, analytics, or customer support
  • Entities within the Bonfiglioli Group, where intra-group processing is required
  • Governmental authorities, regulators, courts, or law enforcement agencies where mandated by law

All third parties receiving Personal Data shall be bound by confidentiality obligations and data processing agreements, ensuring protection consistent with this Policy.

A detailed list of data processors is available upon request.

8. YOUR RIGHTS UNDER THE DPDPA, 2023

Subject to applicable law, you are entitled to the following rights:

  • Right to Access your Personal Data
  • Right to Correction of inaccurate or incomplete data
  • Right to Erasure of Personal Data no longer required
  • Right to Withdraw Consent for marketing or optional services
  • Right to be Informed about processing activities
  • Right to Nominate another person to exercise rights in the event of incapacity

Upon receipt of a valid request, the Company shall verify your identity and respond within the statutory timelines.

9. Grievance Redressal And Contact Details

For any questions regarding personal data processing, please contact:

Bonfiglioli Transmissions Ltd.
AC7 – AC11, SIDCO Industrial Estate
Thirumudivakkam, Kancheepuram, Tamil Nadu, India – 600132
Phone:  +91 844 844 8649
Email: corporatemktgindia@bonfiglioli.com

Fill the details.

YOUR DATA PROTECTION RIGHTS AND RIGHT TO COMPLAIN
Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data       
  • Request correction of inaccurate or incomplete data       
  • Request deletion of data no longer required       
  • Withdraw consent for marketing       
  • Request information on data processing       
  • Nominate an individual to exercise your rights
  • We will verify your identity and respond within one month.

If you are dissatisfied with how your data is processed, you may lodge a complaint with:

Data Protection Board of India
Ministry of Electronics & Information Technology
Electronics Niketan, CGO Complex
Lodhi Road, New Delhi – 110003
Website: www.dpdpboard.gov.in
Email: support@dpdpboard.gov.in

10. AMENDMENTS TO THIS PRIVACY POLICY

The Company reserves the right to modify, amend, or update this Policy at any time to reflect changes in legal requirements or internal practices. The revised Policy shall be published on the Company’s website and shall take effect from the date of publication.